1. About Asian Soul Spa
The company is based in Uppsala. The company’s mailing address is:
Skoby 237
Alunda, 74791

If you wish to contact us, please send an email to [your email address] with your inquiry and contact details, and we will get back to you shortly.

Organization number: 7509200726.

2. Orders
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and delivery address.

If there is any mistake in the order confirmation, please contact us immediately via email at [email protected].

3. Delivery and Shipping
Our standard delivery time is a maximum of 5 business days. Please note that orders placed over the weekend will be shipped on the following Monday at the earliest.

If there are any delivery delays without prior notice of a longer delivery time, please contact us at [email protected].

For unclaimed packages, you will be charged a return shipping and handling fee of 150 SEK.

4. Prices
All prices in the store are listed in SEK and include VAT.

We reserve the right to adjust prices due to changes from suppliers, printing errors in the price list, or incorrect pricing based on inaccurate information.

5. Right of Withdrawal and Return Policy
When purchasing products from our website, you are entitled to a statutory 14-day right of withdrawal and a 30-day return policy, effective from the day you receive your item.

5.1 Exercising your right of withdrawal or return
You must notify us if you wish to withdraw from or return a product within the respective time frames (14 or 30 days). The notification should be sent to [email protected] and must include your name, address, email address, order number, and details of the products you wish to return.

You are responsible for the cost of return shipping and the condition of the products upon return. Therefore, the products should be well-packaged and in their original packaging.

We offer a return shipping label for a fee of 150 SEK, which covers the return shipping and administrative costs and will be deducted from your refund amount.

We reserve the right to deduct an amount equivalent to any reduction in the product’s value compared to its original condition if the product is damaged.

6. Complaints and Claims
We inspect all products before shipping them to you. However, if the product is damaged or incorrectly delivered, we will rectify the issue in accordance with applicable consumer protection laws.

You have the right to file a complaint if there is a defect in the product.

6.1 How to send back a return
Once you have registered your return, you will see the options for sending the product back. You can choose to use our return label or book and pay for return shipping yourself. Wait until you have received a response to your complaint before booking return shipping.

6.2 How to send back a claim
The notification should be sent to [email protected] and must include your name, address, email address, order number, and details of the products you wish to claim.

After registering a product for a claim, we will review the case and update you within approximately 2 business days. Do not return the product until the claim has been reviewed and you receive confirmation via email.

Once your claim is approved, we will provide you with a prepaid return label. Use this label to send back other returns or approved claims from the same order in one package.

6.3 When will you be refunded?
Your refund will be processed as soon as possible, no later than 14 days after we have received your return. You can track your return package via your order page. You will be updated via email when your refund is initiated. Refunds are processed through the same payment method used at the time of purchase.

6.4 If your order is missing or damaged
If your order is missing or damaged, you can report it to us. If a single item is missing from the order, register a claim through your profile or the website. If the entire order is affected, please contact customer service for assistance. We will investigate the issue with the shipping company and get back to you with a resolution.

7. Limitation of Liability
We are not responsible for indirect damages that may occur due to the product.

We accept no liability for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor conflicts, fire, war, government decisions, or failure to deliver by suppliers.

8. Product Information
We reserve the right to any printing errors on the website and the sale of out-of-stock products. We do not guarantee that the images reflect the exact appearance of the products, as color differences may occur due to display settings and resolution.

9. Personal Data
By shopping with us, you agree to our data protection policy and the processing of your personal data. Your information is used to process your order and for marketing purposes, such as newsletters.

We never sell or transfer your data to third parties without legal grounds. For more information about how we handle your personal data, please refer to our privacy policy.

10. Cookies
We use cookies to enhance your experience on our website. You can configure your browser to reject cookies if you prefer.

11. Changes to the Terms and Conditions
We reserve the right to change these terms at any time. Updated terms will be published online on the website and will be considered accepted upon placing an order or visiting the website.